The research strategy and the limitations

The search scheme and the limitations3.1 IntroductionMethodology john generally be described as the abbreviation of, and rationale for, the extra method or methods use in a addicted study, and in that type of study in general (Jankowicz, 2005). This chapter is initially concerned with identifying the vanquish look philosophy to be adopted, as this contains all important(p) assumptions ab break the appearance in which the man is viewed by the inquiryer, and it is these assumptions that underpin the chosen question system and its associated methods (Saunders et al 2009). This chapter therefore starts with an explanation of the philosophical lift chosen by the research worker then the chapter details the research strategy, and this section alike explains the limitations of victimization such methods. Further this section leave behind explains the research design, method entropy prayers, sampling methods and limitations.3.2 inquiry Philosophy, axiology and approa ch3.2.1 Research PhilosophyThe Data collection techniques most(prenominal) often used approach basis for this research plan is a mix of critical pragmatism and interpretivism. As Johnson and Clark (2006) note, as by job and wariness researchers we invite to be aw be if the philosophical commitments we make finished with(p) our survival of the fit run of research strategy since this has signifi after partt impact not nevertheless on what we do but we understand what it is we are investigating.The Research onion plantSource Mark Saunders, Philip Lewis and Adrian Thornhill 2008In removeing the research philosophy and the methodology it is eliminate to access the researchers relationship with the research topic (Fisher, 2004) and attitude towards knowledge and reality. Saunders et al (2009) suggests experiment or mickle as appropriate research strategies for research exam hypotheses founded on existing theory. In the above figure the realism and Interpretivism with epist emological approach forget suits the research topic. To interpret antithetic tarradiddle holders in concepts the interpretive approach impart helps here and the realism will helps to decide the connection between the different variables.3.2.2 Research Axiology fit to (Saunders et al, 2009) research axiology is a branch of philosophy that studies judgements about values. The role that owns values play in all stages of the research process is of great importance if the research results want to be credible (Heron 1996). Research is based on world views, cultural experience and upbringing in realism (Saunders et al, 2009). This is important and applicable to the research topic as it is undertaking in the organization which I worked before doing masters program. This topic has been personally motivated me to go through research question and have firsthand experience in subtile the difficulties veneer by human mental imagery in controlling contrition rate in BPO companies.3.2.3 R esearch ApproachThe research approach is betoken at the high level management and middle level management employees of BPO companies and it butt be do with both deductive and Inductive approach for analyzing the research info. Creswell (2002) suggests a number of particular criteria and perhaps the most important of the research approach are the emphasis of the research and nature of the research topic. fit in to Robson (2002) lists five sequential stages in deductive approach to climb on positive results in quantitative summary Deducting a hypothesis (a testable marriage proposal about the relationship between twain or more concepts or variables) from the theory (Saunder 2009)Expressing the hypothesis in operational terms (that is, indicating exactly how the concepts or variables are to be measured), which propose a relationship between two specific concepts or variables (Saunder 2009)Testing this operational hypothesis (this will bespeak one or more of the strategies) (S aunder 2009)Examining the specific outcome of the inquiry (it will either tend to confirm the theory or indicate the need for its modification) (Saunder 2009)If necessary. Modifying the theory in the light of the feelings. (Saunder 2009)Deductive approach will suits the research topic in deal outing the directiment questionnaire (Gill and Johnson 2002) to use structured methodology to despatch replication and this approach is quicker to complete the information collection and it can predict the time schedules accurately and can be done in one take.Inductive approach will help this research to behavior semi-structured interviews with exit managers and supervisors in BPO companies through Skype online video conversation and understand the fact precise quickly and instantly. Traditional research can be done with various methods of collecting the information in rove to establish different views of phenomena (Easterby-Smith et al. 2008). Easterby-Smith et al. (2008) argues that knowledge of the different research traditions enables to adapt research design and these whitethorn be hard-nosed, involving, say, limited access to data, or due to lack of contentedness knowledge.Research topic will be very practical in conducting analyse questionnaire with BPO employees and semi-conducted interviews with managers as Hakim (2000) uses an architectural metaphor to illustrate the choice of approach. She introduce the notion of the researchers preferred style,which rather like the architects, may chew over .the architects own preferences and ideas and the stylistic preferences of those who pay for the work and have to live with the utmost result.3.3 Research StrategyThe strategy used for this dissertation is a pile study. (Saunders et al, 2009) the Survey is usually associated with the deductive approach and it is very popular strategy in research and frequently used to answer who, what, where, how much and how m any questions. Surveys are popular as they allow the collection of a self-aggrandising amount of data from a surfaceable population in a highly economical way (Saunders 2009). Often obtained by development a questionnaire administered to a sample and standardized data to compare easy with the results returnn by BPO employees.According to Saunders et al, 2009 the survey strategy allows to collect quantitative data which can analyze quantitatively using descriptive and inferential statistics and using the survey strategy give more control over the research process and when the sampling is done with BPO employees and exit managers.3.4 Research DesignIndia BPO labor is still just in its developing edge except in manufacturing sector, which has already become a leader in Global shoreward outsourcing lied to the low cost labor and semi-skilled labor pool. According to the India outsourcing associations spread abroad, it is believed that most of BPO projects are contracted by a small number of state- possess companies which acco unts for around 70% of all revenue. and then, in this study, we only take those serve providers with shoreward experience into consideration. This research sources mainly based on a pre-structured questionnaire which put ond from researcher Terdiman and Berg (2001)s Country Selection Model to collect uncreated data. Besides it, a limited number of online video interviews were also carried out for better understanding the survey by questionnaire.In order to diminish the bias of information given by responds, the secondary data came from getable journals in the field as well as reports from field associations in both countries as the objective of this paper is to analyze the perception of the exertion service providers rather than MNCs, BPO practices related to human resource management. The information and data obtained from the questionnaire survey was canvas using the Country selection computer simulation from researcher Terdiman and Berg (2001). It served as basis model to analyzed information from questionnaire survey. The model was chosen because it critically covers the important reasons why human resource facing the problems in controlling attrition rate in BPO companies. Basically, it will test out the attractive factors relatively in BPO companies. The outcome of interview analyzed in line with theoretical models so bias can be minimized. Process of outsourcing model (source Brown and Wilson, 2005) applied for interview outcome analysis to identify which part still need to improve in order to have better performance. One approach which begins deductively makes use of data categories and codes that derive from the theoretical frameworks to analyze the collected data (Saunders et al, 2009). The implications of different data give a essential keenness and guide for new human resource strategies in controlling the attrition rate and retain best employees.3.5 dependableness Threats to reliabilityReliability refers to the extent to which our da ta collection techniques or analysis procedures with yield consistent findings. (Easterby-Smith et al. 2008109). Questionnaire used in this research will aims to find the new strategies in human resource management at BPO companies and the survey data will be more reliable and very confidentially. According to Robson (2002) there is a threat in doing semi structured interviews as we may get different results with different employees and the company will not allow revealing every information regarding HR policies to external media and peoples.3.6 Research proceduresData collection consisted of a well-structured questionnaire considered as basal data in both BPO companies which I using for this research (Cognizant Technology Solutions Private circumscribed and Bank of America Continuum Solutions Private Limited) and the research will be done through online application Survey console. The sample needs to be wide-ranging enough to be statistically significant and broad enough to ca ncel any limitations of common experiences. This is best satisfied using automated techniques, which also address challenges presented by time zone and availability of busy professionals. As the professionals concerned live out of suitcases but must be in effect(p) when travelling away from base locations, it is assumed a web-based survey is appropriate.The survey was built online using a wizard style inter cheek to select question styles and validate responses. Survey Console simplifies building the survey with the inclusion body of some common question sets, such as demographics, which can be tailored to the needs of the individual survey (e.g. question 1). Building took mall during late July and early August 2010. Testing was conducted initially personally and later on by colleagues experienced in creating surveys. Survey Console provides a interrogatory mechanism allowing a preview of the survey to be accessed and completed online, without storing the results. The testing i ncludes the e-mail notification function. Colleagues were able to realistically confirm the time interpreted to complete the survey is within the intended 10 to 12 s limit self-imposed during the design.Professional license will be used in this survey for reliable report with all survey results in structured format with graphs, standard deviation and with unlimited questions. And secondary data for this study was drawn from wide resources according to Yin (2003)s suggestion that information obtained from interviewees are often subjective, therefore, secondary data is necessary to be gained from companys published report and others. As author fortunately have some contacts with people who works in this field. It made it possible to have contingency for face to face interview with some of relevant persons. Therefore, The research data for this study will be also draw based on qualitative data that can generally be defined as non-numerical data or data that have not been quantified ( Saunders et al, 2009).The character of this data is mostly primary data which is defined as material that you have gathered yourself (Jankowicz, 2005). It is eternally useful to gain information face to face to add subsidy to primary data that conducted based on well- structured questionnaire.Requesting gaining access e-mail from BPO company Cognizant Technology Solutions Private Limited.Request email sent to Manager BPO operations in Cognizant Technology Solutions Private Limited. commendation email received from BPO Company for conducting surveyEmail received from Mr. Hari Krishna (Operations manager) to conduct survey through online tool with their employees.Online survey invitation to BPO employeesSurvey console can generate automatically an invitation emails to all the BPO employees by sending a get in touch in the email to do the survey and the average time lead-in can be done through online survey.Sampling methodsQualitative interrogation is very often about depth, nua nce and complexity, and understanding how these work. Therefore, the act of concussing through sampling is likely to be as strategic as it is practical (Mason.J, 2002). In order to obtain relevant information for the study, 2 companies with offshore BPO have only been carefully selected for a questionnaire survey even though it was random selected based. Besides that, semi-structured interviews will be arranged to obtain an insight HRM in BPO industry. The overall response rate for the questionnaire was 95% through survey console and 5% in semi-structured interviews.3.7 Limitations to the researchThe important limitations need to be highlighted in this research. Firstly the research will be taken in online web application Survey console there is a chance to do twice or more times the survey by the same person and Secondly there will be net constraint may be some people cant do the survey due to company lock on the private websites in the company and no internet access at their hom es. The sample size apparently will be third limitation to the project with a small number of sample selected discredit the accuracy, reliability of the information obtained.3.6 Ethinical considerationsAccording to (Robson 2002 Sekaran 2003) the key stage of this research is to gain the access from the organizations to conduct the survey. In this research the data which is collected by all BPO employees will be stored with very confidential and do not reveal at any cost to the external clients. And the approach for gaining access and collecting data is very professional manner through online application.3.7 SummaryThe philosophical approach to the research is given and the appropriate research methods to reflect this approach have been explained and justified. equally the rationale for the rejection of inappropriate methods has also been explained. The research design including the procedures, strategy and reliability of the research are also described with ethical considerations w hen conducting the research survey. Therefore this chapter will laid the options for collecting the data and analyze the research methods in conducting survey, findings and analysis can be described in chapter 4.